Privacy Policy & Terms

NightRays respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit our website or contact us about our permanent lighting services.

1. Information We Collect

When you submit a quote request or contact us, we may collect information that you voluntarily provide, including:

• First and last name
• Email address
• Phone number
• Property address
• Property type
• Preferred method of contact
• Project details, questions, photos, or other information you choose to provide

We may also collect limited technical information automatically when you use our website, such as browser type, device type, IP address, pages visited, and general website usage information. This information may be used to maintain, secure, and improve our website and services.

We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use the information you provide to:

• Respond to quote requests and inquiries
• Prepare and provide estimates
• Contact you regarding your project
• Arrange consultations, site visits, or follow-up communications
• Provide and manage our services
• Maintain business and customer records
• Improve our website, services, and customer experience
• Protect the security and integrity of our website and business
• Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected without obtaining any consent that may be required by law.

3. Sharing of Information

NightRays does not sell or rent your personal information.

We may disclose personal information when reasonably necessary to operate our business and provide our services, including to service providers that assist us with website hosting, databases, communications, technology, payment processing, or other business functions.

Where we use service providers, we take reasonable steps to ensure that personal information is handled appropriately and only for legitimate business purposes.

We may also disclose information where required or permitted by applicable law, or where reasonably necessary to protect our rights, property, customers, or business.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies for essential website functionality, security, analytics, or other legitimate website purposes.

You can manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

If we introduce additional analytics, advertising, or other technologies that materially change how personal information is collected or used, we may update this Privacy Policy accordingly.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing customer relationships, completing projects, maintaining appropriate business records, resolving disputes, and meeting legal or regulatory obligations.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal and business record-keeping requirements.

6. Security

NightRays takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, loss, or misuse.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You should avoid submitting information through the website that is not reasonably necessary for your inquiry.

7. Your Privacy Choices and Requests

Subject to applicable law, you may contact us to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask questions about how your information is collected, used, or disclosed
• Request deletion of information where appropriate

To make a privacy-related request, contact:

nightrayslighting@gmail.com

We may need to verify your identity before completing certain requests. We will respond within a reasonable period and in accordance with applicable privacy laws.

8. Communications

If you provide your contact information when requesting a quote or contacting NightRays, we may use it to respond to your inquiry and communicate with you about your requested services.

You may ask us to stop non-essential communications at any time by contacting us or replying to a message from us.

9. Children's Privacy

This website is intended for a general audience and is not directed toward children.

NightRays does not knowingly seek to collect personal information from children. If you believe that a child has provided personal information to us, please contact us at nightrayslighting@gmail.com so that we can review the situation and take appropriate steps.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The most current version will be posted on this page, together with the date it was last updated.

11. Privacy Contact

For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:

NightRays Permanent Lighting
Email: nightrayslighting@gmail.com
Location: Ottawa, Ontario, Canada

These Terms & Conditions ("Terms") govern your use of the NightRays website and your interactions with NightRays through this website.

By using this website, you agree to these Terms to the extent permitted by applicable law.

1. About NightRays

NightRays Permanent Lighting provides permanent exterior LED lighting design, supply, installation, and related services for residential and commercial properties in Ottawa and surrounding areas.

The specific services provided for any individual project will be determined by the written quote, agreement, or other documentation applicable to that project.

2. Website Information

We make reasonable efforts to keep the information on this website accurate and current.

However, website content is provided for general informational purposes and may change without notice. We do not guarantee that every description, image, specification, availability statement, price, or other information on the website is complete, current, or error-free.

Photography, videos, renderings, colour examples, lighting effects, and other visual materials are provided for illustrative purposes. Actual lighting results may vary depending on the property, architecture, installation conditions, surrounding environment, materials, camera settings, and other factors.

3. Quote Requests

Submitting a quote request through the website does not create a contract, booking, purchase, or obligation for NightRays to provide services.

A quote request is simply an inquiry that allows us to review your project and determine whether we can provide the requested services.

Any pricing, product selection, installation scope, estimated schedule, warranty, or other project-specific terms will be established in the applicable written quote or agreement.

A project is not confirmed until the required agreement has been accepted and any applicable conditions, deposits, or other requirements have been satisfied.

4. Project Quotes and Changes

Each property and installation is different. Final pricing and scope may depend on factors including property size, roofline, access, installation conditions, electrical requirements, product selection, mounting requirements, and other site-specific considerations.

If circumstances require a change to the agreed scope or price, NightRays will communicate the proposed change and obtain any required customer approval before proceeding, subject to applicable law.

Where an estimate is provided for a consumer transaction, applicable Ontario consumer-protection requirements will apply.

5. Installation and Property Conditions

Customers are responsible for providing NightRays with reasonable access to the property and informing us of known conditions that may affect installation, including relevant property restrictions, hazards, or existing conditions.

Installation may require access to exterior areas of a property, including rooflines, soffits, fascia, walls, electrical components, or other areas necessary to complete the agreed work.

NightRays will perform installation in accordance with the agreed scope and applicable requirements. Existing property conditions, concealed damage, unsuitable surfaces, or conditions outside NightRays' control may require additional work or changes to the project scope.

Any material changes will be addressed through the applicable quote or agreement.

6. Products and Lighting Performance

Lighting products may vary in colour appearance, brightness, animation, coverage, and performance depending on the product selected, installation environment, viewing conditions, electrical supply, software, and other factors.

Product availability may change. Where a specified product becomes unavailable, NightRays may discuss a reasonably comparable alternative with the customer, subject to the terms of the applicable agreement.

7. Warranties

Any manufacturer warranties or NightRays installation warranties that apply to a project will be described in the applicable written quote, agreement, warranty document, or other project documentation.

Nothing on this website creates a warranty that is not expressly provided in the applicable written documentation.

Nothing in these Terms is intended to exclude or limit any warranty, guarantee, consumer right, or other protection that cannot lawfully be excluded or limited.

8. Payments

Payment terms, deposits, balances, applicable taxes, and other payment requirements will be set out in the applicable written quote or agreement.

Customers are responsible for paying amounts when due under the applicable agreement, subject to any rights they may have under applicable law.

9. Intellectual Property

The NightRays name, branding, logos, website design, written content, graphics, photographs, videos, and other materials appearing on this website are owned by NightRays Permanent Lighting or are used with permission.

You may view and share links to our website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially use NightRays branding, website content, photographs, graphics, or other protected materials without prior written permission, except where permitted by law.

10. Acceptable Use

You agree not to misuse this website, including by:

• Attempting to gain unauthorized access to the website or its systems
• Interfering with the operation or security of the website
• Submitting knowingly false or misleading information
• Using the website for unlawful purposes
• Uploading malicious code or harmful content
• Using the website to send spam, harassment, or abusive communications

NightRays reserves the right to restrict or terminate access to the website where reasonably necessary to protect the website, users, or business.

11. Third-Party Services and Links

Our website may use or link to third-party services, websites, software, payment processors, hosting providers, analytics providers, or other external services.

NightRays does not control third-party websites or services and is not responsible for their content, security, privacy practices, availability, or terms.

Your use of a third-party service may be subject to that provider's own terms and privacy policy.

12. Limitation of Liability

To the fullest extent permitted by applicable law, NightRays will not be responsible for indirect, incidental, special, or consequential losses arising solely from your use of this website or reliance on general information provided through the website.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to remove, restrict, or limit any rights or remedies available to consumers under applicable Ontario or Canadian law.

Any liability relating to an actual installation or project will be governed primarily by the applicable written agreement, together with applicable law.

13. No Guarantee of Website Availability

NightRays does not guarantee that the website will always be available, uninterrupted, secure, or free of errors.

We may modify, suspend, or discontinue any portion of the website without notice where reasonably necessary.

14. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada.

Subject to any mandatory consumer rights or dispute-resolution requirements that may apply, disputes relating to these Terms or the website will be subject to the applicable courts of Ontario.

15. Changes to These Terms

NightRays may update these Terms from time to time.

The current version will be published on this page, together with the date it was last updated.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

16. Contact

If you have questions about these Terms & Conditions, please contact:

NightRays Permanent Lighting
Email: nightrayslighting@gmail.com
Location: Ottawa, Ontario, Canada